Returns & Exchanges

At Little Giant Ladder, we stand behind the safety and quality of our products. If you are not completely satisfied with your purchase, you may return your ladder in its original condition within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the ladder in its original shipping box, ensuring all manuals and accessories are included, and clearly mark the RMA number on the outside.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at an authorized carrier location or schedule a pickup for oversized freight items.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit for safety compliance, your refund will be processed to your original payment method within 7-10 business days.